Scam – Some limitations have been placed on your Apple account

Wow, this is a pretty convincing email that appears to be coming from Apple. Right down to the links at the bottom. I get emails from Apple all week long, and this is how they look for the most part. Before I clicked the “Verify Now” link, which is an odd request from Apple, I checked the sender address. That’s where I spotted the “.RU” at the end.

Please don’t be fooled by these types of scams. Always verify the sender information. Apple would always address you by name and seldom would ask you to verify your info in this way.

BTW at the bottom of the email, is a broken graphic. That graphic is most likely used to verify your email address and track that you’ve opened the email. Which means that even if you don’t get fooled and click the links, you can look forward to months of new Spam.


Introducing the new iMac. The ultimate all-in-one goes all out.

The new iMac features next-generation quad-core processors and the fastest graphics ever in an all-in-one computer. It also brings Thunderbolt I/O technology to the desktop for lightning-fast data transfer. And a new FaceTime HD camera lets you make full-screen HD video calls.* All from a beautiful widescreen LED-backlit display that takes up just a sliver of your desk. It’s everything you want in a desktop. Now more powerful, more advanced, and even more incredible than before.

*FaceTime requires a FaceTime-enabled iOS device with a Wi-Fi connection or a FaceTime-enabled Mac with an Internet connection and FaceTime for Mac software (may require separate purchase). Not available in all areas.

Key Features

  • Quad-core Intel Core i5 processors across the line
  • All-new, next-generation AMD Radeon HD graphics processors
  • Thunderbolt port on every model (two Thunderbolt ports on 27-inch model)
  • FaceTime HD camera

Why Mac

  • A Mac is better at the things you do every day, like surfing the web, checking email, and working with Microsoft Office files.
  • With a Mac you can do amazing things with photos, movies, and music—right out of the box.
  • Advanced technologies such as the latest processors, next-generation graphics, and high-resolution LED-backlit displays.
  • The operating system, Mac OS X Snow Leopard, is tailor-made to help you get the most from your Mac.
  • The Mac App Store makes it easy to discover, download, and install new apps on your Mac, just as you can with the App Store for iPhone and iPad.

Manage auto-mail lists

Q. Using Microsoft Outlook I send email to everyone in my “Office” with a list. I start typing the name of the list and Outlook automatically fills it in. However I cannot edit the “Office” list after we upgraded my Outlook to add or remove addresses. I also cannot find the original list in my Contacts.

A. One of the things that email clients like Microsoft Outlook, Entourage and Apple’s Mail do is cache your email addresses. They store your addresses this way s that you can quickly address a message. The cache stores addresses of people and list that you send to and address from messages you have received. You can add addresses to your Address Book or Contacts by right-clicking on the addresses. However you cannot easily edit the cached addresses.

After you upgraded your Outlook your application migrated the cache file (called “Outlook.NK2” on Windows) so that your ability to quickly access addresses is maintained. The only way to regain the ability to edit the list is to recreate it. In Microsoft Outlook, click on Contacts and choose “New Distribution List” from the File menu. Give it a name like “Office 2” and add the addresses you need in the list. Your Contacts will maintain your list for future additions and deletions.

You can select and auto completed email and press the Down Arrow and Delete where it appears. The more extreme method is to delete the Outlook.NK2 file but you will lose all the cached addresses. With Apple’s Mail you can edit “Previous Recipients” under the Window menu.

Sending outside email inside Rogers

Q. When we have guests on our network they have trouble of sending mail. We are with Rogers and the messages go out but they don’t get delivered. What could be wrong?

A. A few years ago Rogers and Yahoo joined forces so they could manage mail services together using Yahoo’s mail servers. While this benefits the services involved in managing e-mail and spam filtering, it resulted in some new rules and restrictions.

Early in the days of the Internet users were much more friendly and could be trusted on wide scale basis. Since most users on Internet could be trusted security on the systems was much looser and most mail servers could accept and relay e-mail to other users. As the Internet grew more and more nefarious types started to take advantage of this trust. Spammers soon found out this loose policy could be taken advantage of. A server that would accept mail from any e-mail address became known as an open relay.

It is estimated that 90% of all e-mail traffic is actually Spam. These days most mail servers block e-mail from domain names that are not registered among their users. So when a strange e-mail lands on the mail server it is often checked against lists of known spammers or simply refused out right. The latter is becoming the more often chosen protocol and users are now finding that their e-mail is not reaching the intended recipient. Some mail administrators maintain white lists of valid e-mail addresses but this is proved to be a huge task to manage.

If you’re trying to send e-mail via a Rogers/Yahoo you must be using a Rogers e-mail account otherwise you have to add the outgoing e-mail address to your accepted users list. Go to and login with your Rogers e-mail account and password. Once you’re logged in click on the ‘Mail’ link in the top right corner. Next click on the “Options” link. You should see a place where you can add an e-mail account. Enter your guest’s or other non-Rogers e-mail address and press the “Add” button, you can skip the next screen and at the bottom you’ll find a validation code. At the same time Rogers/Jack who will send an e-mail to that address. However you can copy the code and simply paste it into the dialog screen and press validate.

When complete you will see the outgoing e-mail address listed and you will be able to send outgoing e-mail from within the Rogers network. It is annoying extra set of steps but you can’t blame Rogers for wanting to protect its clients from the barrage of unwanted mail.

More added June 16, 2009


Dear Customer,

This is an important reminder about upcoming security enhancements that will require you to make some adjustments to your e-mail settings in your Rogers Yahoo! Mail (Webmail) options.

According to our records you use an alternate e-mail address in the “From” line of your messages. As a result of upcoming security enhancements starting on April 3rd, you will need to make a change to your e-mail settings so you can continue to send messages from this alternate e-mail address.

If you have already updated your e-mail settings in your Rogers Yahoo! Mail (Webmail) options, there’s no need to take further action.

If you have not completed the steps below, it is very important that you update your e-mail settings prior to April 3rd so you can continue to send messages from your alternate e-mail address.

This change should take under 5 minutes to complete. You simply need to:
to your Rogers Yahoo! Mail (Webmail) account
Add the e-mail address(es) that you typically use in the “From” field of your e-mail messages to your “Mail Profile”
To get detailed, step-by-step instructions on how to make this quick change, visit:

We are pleased to continually deliver a safe and reliable Internet experience to you.

Rogers Hi-Speed Internet Technical Support


Mail text becomes attachment

Q. We continue to get complaints from PC users that we send email to using Apple’s Mail application. They get the message as an attachment and don’t see that the attached files. Often they end up running the wrong file in our ad because they miss the instructions in our e-mail. How can we avoid this?

A. E-mail messages are encoded so they can survive transport over the Internet. The messages are also segmented automatically, so that the servers and mail clients that handle them can determine what makes up the message. Generally email consists of “plain text” and/or “html text” as well as attached files. As a rule file attachments should also always have a “file extension” in the filename.

Some email clients such as Outlook and Outlook Express have trouble deciphering the elements of a mail message – especially if they originate from Apple’s Mail. So some receivers may get a partial message or a blank message with the content for the message as attachments. The safest way to send email is in “plain text” with files properly encoded and attached.

In Apple Mail choose “Attachments” from the “Edit” menu, before you create a message and make sure the following are checked:
“Always Send Windows-Friendly Attachments”
“Always Insert Attachments at the End of the Message.”
Otherwise the parts of the message may get misinterpreted but receiver’s email client application.

Also get in the habit of pressing the “Attachment” icon. If you Drag and Drop the attachment goes in the mail message – inline – with the text. If you use the set up mentioned above – attachments should drop to the end of the email and appear as attached by receiver.

When sending files to a publication you should always use a “zip” archive. Like a Stuffit “.sit” archive, it should contain the required ad elements. You can create a ZIP in the Finder by selecting files or folders and choosing Compress “Folder-name” from the contextual menu (Right-click or Control-Click on the item). The Finder will create an “” file – which you can rename.

Recover your mail stored on Yahoo’s folders

Q. My Internet Service Provider (ISP) uses Yahoo mail as the online mail and I have been storing my messages in folders that I made online. When I connect my Mail application to get my email, I cannot get the folders or the messages. Is there a way to import the messages from Yahoo?

A. When you log onto the Internet to check your email you are most likely using an IMAP account – which stores the messages on a server. When you connect your local Mail client to fetch your email you ISP often requires you to use POP3, which moves the messages from your Inbox on the server to your Mac. The problem is that POP3 knows nothing about the other folders you have created using the IMAP so your messages cannot be retrieved.
You can export your messages from Yahoo and then store them on your Mac. Yahoo will archive them into a zip file – it will contain “eml” files. Unfortunately you cannot import eml files into Mail but Apple’s built in Spotlight will index the messages. It makes it possible to search the contents and when you double click a chosen message it will open in Mail – then you can reply or forward the message.
Here are the steps to download your messages:
1. Log into and go to “Mail”.
2. Click on the “Options” link on the right side.
3. Click “Archive Messages” on the right.
4. Under “Step 1 of 2: Build Archive” choose a folder from the pull down menu.
5. Press the “Continue” button.
6. Press “Download Archive”.

Smart Mail Folders and Rules in Mail

Q. I’m trying to set a Rule in Mail to organize my messages. I made a Smart Folder to sort my messages but when I deleted them from my Inbox they were deleted from the Smart Folder as well. Can you tell me what’s wrong?

A. To begin with a Smart Folder in Mail is actually a special way of viewing all of your messages. Like a rule or a filter you can specify the criteria that picks the the messages out. For instance a Smart Folder will gather all the messages to and from an email address or domain that you specify.
Many users organize the email they want to save in folders – a Smart Folder will gather all the messages from all of the folders in your Mail application. You can even choose to include you Sent messages. It does this without moving the messages. So if you delete a message and then empty Mail’s trash you will delete the message.
If you want to keep a message in an organized way then you should create a folder or Mailbox as they are called in Apple’s Mail. Behind the scenes Mail stores your messages in a file called an “mbox”. This is an open source format that many applications use such as Mozilla’s Thunderbird. In fact you can import messages into Microsoft’s Entourage by dragging an mbox file onto “My Messages”.
Storing your messages in mboxes also makes them easier to back up. You can find your mboxes in the Mail folder that is inside your own Library folder – you will see a folder called “IMAP-your-email-address” if you use an IMAP account and/or you will see a folder called “POP-your-email-address” if you use POP3.
Inside these folders you will see an mbox file for each “folder” you have in Mail. You will see an “Inbox.imapmbox”, “Deleted Messages.imapmbox”, “Sent Messages.imapmbox” and so on. If you want to keep messages from “Client A” in your Mail application and you make a rule to move the messages you have received into a folder, Mail will make a file called “Client A.mbox”.
To make a new Mailbox in Mail:
Choose “New Mailbox” from the Mail menu.
Select “On my Mac” as the location.
Name it “Client A”. (or whatever name you like)
Press OK.

Then select a message from Client A.
Go to Preferences under the Mail menu.
Choose Rules.
Choose Add Rule (or edit)
set it to:
If [Any] of the following conditions are met.
[From] [Contains] “@clientadomain…”
Perform the following actions:
[Move Message] to mailbox: [Client A]
Press OK.

Then when you “Apply Rules” it will move the messages to the “Client A” mailbox/mbox and any new email you receive will go to that folder automatically.